At UniPrint, we are committed to ensuring your satisfaction with our products and services. If you are not entirely satisfied with your purchase, this Return and Refund Policy outlines the conditions under which you can return products and request refunds. By purchasing from UniPrint, you agree to the terms set forth in this policy.

1. Eligibility for Returns

1.1 General Conditions

To be eligible for a return, the following conditions must be met:

• Time Frame: You must request a return within 30 days of receiving the product.
• Condition: The product must be unused, in its original condition, and in the original packaging with all accessories and documentation included.
• Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, must be provided.

1.2 Non-Returnable Items

Certain items are not eligible for return, including:

• Custom Orders: Products that have been customized according to your specifications.
• Consumables: Ink, cleaning solutions, and other consumable items that have been opened.
• Used or Damaged Items: Products that have been used, damaged, or altered after delivery.

2. Return Process

2.1 Initiating a Return

To initiate a return, please contact our customer service team at [email protected] with your order details, including the order number and the reason for the return. Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the product.

2.2 Shipping Costs

• Customer Responsibility: Unless the return is due to a defect or error on our part, the customer is responsible for the shipping costs associated with returning the product.
• Shipping Method: We recommend using a trackable shipping method to return your product. UniPrint is not responsible for lost or damaged returns.

2.3 Inspection and Approval

Once we receive your returned product, we will inspect it to ensure it meets the return conditions. If the return is approved, we will process your refund or exchange as requested.

3. Refunds

3.1 Refund Method

Refunds will be issued using the original payment method. Please allow 7-10 business days for the refund to appear in your account, depending on your payment provider.

3.2 Partial Refunds

Partial refunds may be granted in the following situations:

• Opened Consumables: If consumables are returned with a significant portion unused, a partial refund may be issued.
• Damaged Packaging: If the original packaging is damaged or missing, a deduction may be made from the refund.

3.3 Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item shipped). In such cases, we will also cover the return shipping costs.

4. Exchanges

If you need to exchange a product for a different model or version, please follow the return process to send back the original item. Once the return is approved, you can place a new order for the desired product. Exchanges are subject to product availability.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [email protected]. We may ask for photos or additional information to assess the damage or defect. If the product is deemed defective or damaged due to shipping, we will arrange for a replacement or a full refund at no additional cost to you.

6. Cancellations

6.1 Order Cancellations

Orders can be canceled if they have not yet been shipped. To cancel an order, please contact us as soon as possible at [email protected]. If the order has already been shipped, you will need to follow the return process once you receive the product.

7. Contact Us

If you have any questions or concerns about our Return and Refund Policy or need assistance with a return, please contact us at:

UniPrint
Email: [email protected]
Website:
https://uniprintdigital.com/
https://uniprinttech.com/

We are here to help and will do our best to ensure a smooth and satisfactory return process.