At UniPrint, we strive to ensure that your orders are processed and delivered efficiently. This Shipping Policy outlines the procedures and guidelines regarding the shipment of products purchased from us. By placing an order with UniPrint, you agree to the terms outlined in this policy.

1. Processing Time

1.1 Order Confirmation

Once your order is placed, you will receive an order confirmation email. This email will include details of your purchase and confirm that we have begun processing your order.

1.2 Processing Duration

• Standard Orders: Processing typically takes 7-14 business days from the date of order confirmation.
• Customized Orders: Custom orders, including machines with specific configurations, may require additional processing time. This can extend to 20-30 business days depending on the complexity of the customization.

2. Shipping Methods and Delivery Time

2.1 Shipping Methods

UniPrint partners with trusted logistics companies to deliver your orders safely and promptly. We offer a range of shipping options, including standard and expedited services, depending on your location.

2.2 Delivery Time

Delivery times vary based on your location and the shipping method chosen:

• Domestic Shipping (within China): 3-7 business days
• International Shipping: 10-30 business days, depending on the destination and customs clearance process

Please note that delivery times are estimated and may be affected by factors beyond our control, such as customs delays, holidays, or extreme weather conditions.

3. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of the order. The shipping cost will be displayed during the checkout process before you confirm your purchase. Please note that shipping costs do not include any import duties, taxes, or additional charges that may apply in your country.

4. International Shipping

4.1 Customs and Import Duties

International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the buyer and are not included in the shipping costs. We recommend contacting your local customs office for more information about these potential charges.

4.2 Customs Clearance

UniPrint is not responsible for delays caused by customs clearance. We will provide necessary documentation to facilitate the clearance process, but any additional information required by customs must be provided by the buyer.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email that includes tracking information. You can use this tracking number to monitor the status and location of your shipment through the carrier’s website.

6. Shipping Restrictions

We currently ship to most countries worldwide. However, there may be restrictions on certain products or limitations in specific regions that prevent us from shipping to certain locations. If there are any issues with shipping to your location, we will notify you as soon as possible.

7. Damaged or Lost Shipments

7.1 Damaged Shipments

If your order arrives damaged, please contact us immediately. Retain all packaging materials and documentation for inspection. We will work with the shipping carrier to resolve the issue and, if necessary, send a replacement or issue a refund.

7.2 Lost Shipments

If your shipment is lost in transit, please contact us so we can initiate a search with the shipping carrier. We will do our best to locate your order or arrange for a replacement.

8. Returns and Exchanges

Please refer to our Return Policy for information on how to return or exchange a product.

9. Contact Us

If you have any questions or concerns regarding our Shipping Policy or need assistance with your order, please contact us at:

UniPrint
Email: [email protected]
Website:
https://uniprintdigital.com/
https://uniprinttech.com/

We are here to assist you and ensure that your order is delivered smoothly and on time.